Return & Refund Policy

Returns:

Returns and exchanges are accepted only within seven (7) days of delivery. Any transit-related damage must be documented on the delivery paperwork before the freight carrier departs. It is essential that you inspect all boxes for damage prior to signing the proof of delivery. If any damage is found, refuse the shipment and notify us by email immediately. Items not inspected at the time of arrival will not qualify for return or exchange if damage is discovered later.

Certain returns may incur a restocking fee of up to 30%. Proof of purchase is required if we are unable to verify your order. Unless the item is incorrect, defective, or damaged during transit, customers are responsible for return shipping costs.

All return requests must be approved by our support team before you ship any items back. Please contact support@generalliftna.com for authorization. This ensures you receive the correct instructions and return address, helping you avoid unnecessary fees.

Refunds:

We’ll notify you once we’ve received and reviewed your return to confirm whether your refund has been approved. If it is approved, the refund will be issued automatically to your original payment method. Please keep in mind that your bank or credit card provider may need additional time to process and post the refund.

If more than 5 business days have passed since your return was approved, please reach out to us at support@generalliftna.com for further assistance.

Defective or Damaged Products:

All shipments must be inspected for damage immediately upon receipt. For freight deliveries, any visible damage must be noted on the Freight Receipt before you sign for the shipment. If you observe significant damage—especially anything indicating forklift impact—refuse the delivery and contact us within 24 hours. We strongly recommend taking photos at the time of delivery to document any issues.

All products must be opened and inspected within 24 hours to check for concealed damage, as freight carriers enforce strict timelines for reporting claims. It is essential that you notify us right away and submit any concealed-damage claims, along with photos showing the undamaged packaging and the product, within the same 24-hour window.

Failure to note damage on the delivery receipt or to contact us within 24 hours means you accept the product in its delivered condition and waive eligibility for return, refund, or exchange.

For approved returns involving defective or damaged items, we will provide an exchange or refund at no additional cost. Returns will be denied if the damage results from misuse or normal wear.

Cancellations:

 You may cancel your order at no cost as long as a shipping label or Bill of Lading has not been created, and production has not begun for custom items. Once production starts on a custom-made item, it is no longer eligible for a refund.

Exchanges:

If you need to exchange your product, please email us at support@generalliftna.com to request an exchange. Customers are responsible for all shipping costs associated with returns or exchanges, unless the item arrived defective or was damaged during transit.

Charge Back:

Our team is committed to supporting you and resolving any concerns that may arise. We’ve designed our policies to be clear and transparent, and we work hard to respond quickly and provide the best possible resolution.

Because of this commitment, filing a fraudulent chargeback is considered theft and may result in criminal liability. If you have not received your product, or if there is an issue with an item you did receive, please reach out to us directly. We’re here to help and can resolve most issues quickly and collaboratively.

We kindly ask that you avoid filing chargebacks for matters we can address together. Thank you for choosing to shop with us.